With a relationship dating back more than ten years, NEWSCYCLE Solutions is one of San Francisco Chronicle’s key technology partners. The NEWSCYCLE Circulation system is responsible for managing all aspects of the Chronicle’s circulation business, including home delivery, single copy sales, distribution, digital subscriptions, marketing, billing, accounting, and financial controls.
In early 2016, the Chronicle and Hearst asked NEWSCYCLE to update and modernize its customer self-service portal. The goal here was to create an easy and efficient online tool that would enable customers to securely manage their print and digital subscriptions from a web browser. The resulting browser-based application, which NEWSCYCLE branded as SubscriptionLink, went live at the Chronicle on September 18, 2016.
SubscriptionLink is integrated with the Chronicle’s NEWSCYCLE Circulation system. With SubscriptionLink, Chronicle subscribers can now complete transactions and update account details – such as payments, address changes, and delivery preferences – from one secure online page. In addition, SubscriptionLink provides Chronicle administrators with real- time customer reporting and billing information for all print and digital subscribers. A tighter integration with NEWSCYCE’s Digital Paymeter, powered by Syncronex, allows the Chronicle to take advantage of single-sign-on (SSO), a streamlined subscription acquisition workflow, and profile management.